Refund Policy

1. Overview and credit model

At Bulin 47 AI, we believe in transparent, straightforward pricing. We do not use recurring subscriptions, lock-in contracts, or surprise monthly fees. All purchases are one-time credit packs (e.g., $9.90 for 100 credits, $19.90 for 300 credits, $29.90 for 500 credits).

Purchased credits never expire and remain in your account until you choose to use them.

This Refund Policy outlines how credit deductions, automated task returns, billing corrections, and payment refunds are handled. This document forms an integral part of our Terms of Service.

2. Automatic credit returns for failed generations

Our AI video generation pipeline includes automated fail-safe mechanisms:

• Instant automatic credit restore: If an AI generation task fails due to a third-party AI provider outage, worker timeout, network error, or unexpected rendering interruption, the credits consumed by that specific task are automatically refunded back to your account balance in real time.
• Pending and in-progress tasks: Tasks currently undergoing GPU processing remain charged while active. If a task fails or is rejected by upstream safety filters during processing, the consumed credits are instantly released and returned.
• Subjective preference: Because AI rendering consumes non-recoverable third-party cloud compute and GPU hours, subjective disliking of a completed video's aesthetic result, comedic styling, or facial resemblance does not qualify as a technical failure and is not eligible for a cash refund. If you encounter abnormal distortion or an unexpected generation error, please reach out to support with your task ID so we can inspect and assist.

3. Credit packs and digital delivery

Credit packs are digital intangible goods delivered to your account immediately upon payment confirmation.

• Delivered and consumed credits: Once a credit pack has been successfully delivered and credits have been used to generate videos, the purchase is generally non-refundable, subject to applicable statutory consumer protection rights.
• Unused credit packs: If you purchased a credit pack by mistake and have not used any credits from that pack, you may request a full refund to your original payment method within 14 days of purchase by contacting support@bulin47-ai.net.

4. Billing errors and duplicate charges

We are committed to correcting any billing discrepancies quickly and fairly. The following situations are not treated as discretionary refunds and are always resolved in full:

• Duplicate charges: If our payment processor charges your card more than once for a single order due to a network lag or browser resubmission, the duplicate payment will be refunded immediately to your original payment method.
• Missing credits: If a successful payment completed but your credits did not reflect in your account balance due to a webhook or database delay, our support team will immediately credit your account or issue a full refund upon verification.
• Unauthorized transactions: If you notice an unauthorized charge on your card originating from our service, contact your bank and email us promptly so we can investigate and assist.

5. Pro-rata refund upon service discontinuation

We are committed to honoring the perpetual validity of your purchased credits. If Bulin 47 AI is ever permanently discontinued or shut down in the future, any active, unused purchased credits remaining in your account will be refunded pro rata to the original payment method based on the amount paid for those unused units.

6. Statutory consumer rights (EU/UK/EEA)

If you are a consumer residing in the European Union, European Economic Area, or the United Kingdom, statutory regulations typically grant you a 14-day right of withdrawal for online purchases.

Under Article 16(m) of the EU Consumer Rights Directive (2011/83/EU) and relevant local implementing laws, the right of withdrawal ceases once the supply of digital content has begun with your prior express consent and acknowledgment that you thereby lose your right of withdrawal.

By purchasing a credit pack and immediately initiating AI generation tasks, you expressly request immediate performance and acknowledge that your right to cancel is waived once the credits are utilized. Nothing in this policy excludes, limits, or modifies any statutory consumer guarantees that cannot be waived under applicable law.

7. How to request a refund or billing correction

To request assistance with an order, billing correction, or refund:

1. Email our support team: Send an email to support@bulin47-ai.net with the subject line "Billing / Refund Request", or open a ticket in Support Tickets.
2. Provide order details: Include the email address associated with your Bulin 47 AI account, the Stripe/checkout order reference or invoice ID, and a brief description of the issue.
3. Review and processing: Our team reviews all requests within 24 to 48 hours. Approved refunds are processed back to your original payment method (credit/debit card) via Stripe and typically appear on your statement within 3 to 5 business days, depending on your financial institution.

For any further questions about our refund practices, contact support@bulin47-ai.net.